Lash Lift Policies

NO GUESTS

 No additional friends or family will be permitted in the studio, except for a parent or guardian accompanying a minor client.

 BOOKING

 Please book online on our website for your appointment.  A $40 deposit will be taken to reserve your appointment and will be applied towards your balance due after completion of service. 

 BEFORE YOUR APPOINTMENT

 Avoid caffeine to limit eye movement.

Arrive with clean lashes and no eye makeup for the best lash lift longevity.
If you are coming from work with makeup on, please allow for additional time for you to clean your lashes in studio.

Use the restroom.

 DURING YOUR APPOINTMENT

 Avoid talking during your treatment to minimize eye movement.

Wear your glasses to your appointment. No contact lenses.

Please limit phone use for emergency purposes only.

Headphones are encouraged.

Sleeping and snoring are welcomed.

Avoid opening your eyes.

Lay as still as you can.  Please let us know when you need to sit up and stretch.

ARRIVAL TIME

 Please aim to arrive on time to your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

CHANGING YOUR APPOINTMENT

12 hours’ notice is required to reschedule or cancel a booked appointment without a $25 penalty before your next appointment.

CANCELLATION + NO SHOWS

As a courtesy, appointment reminders are sent out 24 hours by email. If an appointment is cancelled, or rescheduled less than 12 hours of your appointment, you will be charged $25 before your next appointment can be scheduled again.

Any and all no show appointments will require full payment of the service with an additional $25 fee prior to booking again.

In turn, we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work we have to offer!

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of a last minute cancellation or reschedule will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect. Please be aware that your new appointment will be made after 14 days from your cancelled appointment due to sickness.

PAYMENT

Contactless payment is encouraged.  We accept Venmo, Zelle or credit card.

Cash is also preferred only in exact tender.

NO REFUNDS

There are no refunds on any services that have been performed. 

You are paying for artist time, product and other expenses used to provide you with a service. No refunds will be given for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns. If a fix can be done to address your concerns, it will be done so per case. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

ALLERGIES

Please disclose of any allergies that may affect your lash lift service such as an allergy to any adhesive.

No refunds if you develop an allergy due to your lash lift service.

In the case of an allergic reaction, please seek medical attention.

LOCATION

We are located on the third floor of 18300 Gridley Road, 301, Artesia, CA 90701.

 PARKING

Parking is free and available in front of our studio.